FAQs

We select staff with high academic qualifications and strong language skills to serve you. Additionally, a portion of their income is tied to the ratings you provide, which encourages our employees to meet your service needs as best as they can. If you are not satisfied with any team member, you can request that Lucien assist you in replacing them.

Please first leave a message for us, and we will communicate with you to assess your business scale and budget. After that, we will dispatch 1 to 5 employees to form your China team.

If you have a large volume or complex procurement needs that require close communication with Chinese suppliers on the ground, and you wish to save costs by avoiding the complexities of managing Chinese employees, opting for a high-value, flexible solution that requires no management worries. Choosing a Chinese team like ours can cover most of what your full-time Chinese employees can do.

We can’t disclose the supplier In fact, we share most information with you. However, for new suppliers found through us, when you choose to purchase from us, we would prefer to keep the contact details of the new suppliers to avoid unnecessary conflicts.

To save your time, please contact us directly. We will assess your situation and provide the best plan for you. We also encourage you to compare our plans with those of other providers, as we are confident that our offerings are among the most competitive.

Yes, we strongly support customized services, aiming to meet the unique needs of every valued customer to the greatest extent possible

We strictly sign relevant documents and impose constraints on behavior through legal means and internal employee management. Without the customer’s consent, we will not disclose the content of our cooperation to any third party.

We have a rigorous quality control process that includes factory audits, product inspections, and adherence to international quality standards.

Meanwhile, for OEM/ODM project, we will follow the quality situation from day one to Mass Production. Ensure the Products catch the standard of what we agreed with suppliers. 

Yes, we assist with all aspects of customs clearance and ensure compliance with import regulations to avoid any delays or issues. We mainly finalize this job with the assistance from some reliable forwarders. 

With over a decade of experience in the international trade, especially familiar with Electronic industry, we have a deep understanding of market trends and supplier capabilities.

We maintain close communication with suppliers to ensure all requirements are met and to address any issues promptly.

We will sign agreements with them to ensure proper behavior.

We take the protection of intellectual property very seriously and have strict confidentiality agreements in place with all our suppliers and staff. Everything will follow our agreements. 

We have a well-defined dispute resolution process that prioritizes open communication and seeks to find the most efficient and satisfactory solution for our clients.

Yes, LucienSourcing work closely with our clients to understand their product vision and collaborate with suppliers to bring that vision to life.

LucienSourcing have a diverse portfolio of sourced products, you can take a ref from the “Product” Page.

Yes, LucienSourcing facilitate sample requests and approvals to ensure our clients are fully satisfied with the product quality and specifications before moving to bulk production.

Our team is skilled in negotiation and leverages our extensive network to secure competitive pricing for our clients, ensuring you get the best value for your products.

LucienSourcing are well-versed in both Western and Chinese business cultures and adept at bridging any gaps. We facilitate smooth interactions and ensure that all parties are comfortable and understood.

We provide support in drafting, reviewing, and negotiating contracts, ensuring they are favorable to our clients and compliant with local laws and regulations.

We offer comprehensive after-sales support, including assistance with returns, warranties, and customer complaints, ensuring a positive experience for your customers.

We assist clients in developing market entry strategies, including market research, product positioning, and regulatory compliance for new markets.